Job Opportunities

Customer Service Representative

Regular Full-Time

The Customer Service Representative (CSR) answers in-bound phone calls from patients, patient representatives and attorney personnel regarding billing …

EMS Billing Specialist

Regular Full-Time

The Data Entry Specialist reads ambulance and/or medicar reports, assigns ICD-10 codes and other unique billing codes to each report, and enters required data into…

Assistant Account Representative

Regular Full-Time

The Assistant Account Representative works under the direction of one or more account representatives. This position assists with coordinating all patient …

Cash Applications Specialist

Regular Full-Time

The Cash Applications Specialist posts credits to patient accounts and maintains accounts receivable records for assigned departments …

Four Distinct Departments

The four distinct departments at AMB collaborate to ensure efficiency and customer satisfaction. We are experienced in wide ranging call volumes and scopes of service. AMB partners with a variety of EMS providers from large municipal fire departments to rural fire departments, small fire districts, and private ambulance services. Each AMB team member is integral in providing excellent customer service to our clients and their patients.

Customer Service Department

Customer Service Representatives are the foundation of AMB, as we pride ourselves on being customer focused. We strive to provide world-class customer service to each client and their patients by having compassion for medical emergencies while maintaining a professional disposition. The privacy and respect of your patients’ health and financial data is of utmost importance. Protective measures are taken to verify the identity of the patient and ensure compliance. AMB’s is proud to have bilingual staff be fully based in-house. Our phone lines are staffed Monday – Friday from 8:30am to 7:30pm CST. Patients’ average wait time is 18 seconds. Our system allows for call recording for quality control, recording pause options for PCI compliance, live call monitoring for training, messaging tools, multiple call centers, and advanced reporting of call volume and activity for performance reviews.

Data Entry Department

The AMB billing process begins with data entry, which is performed in-house by our certified ambulance coders. Our data entry team complies with all CMS guidelines to use appropriate and correct ICD-10 codes. All patient care reports are reviewed by our certified ambulance coders. Management closely monitors the production of data entry, and work is audited on a monthly basis for quality assurance. We can provide copies of CAC Certifications as needed.

Account Representatives Department

Account Reps directly contact designated personnel with regard to patient affairs or client questions, as needed. One priority is to guarantee that claims are being paid in a timely manner. Account Reps contact insurance providers as necessary to check on a claim’s status, resubmit a claim, or to dispute a denial.  If a claim is denied our staff is knowledgeable and experienced at handling appeals and will continue after the first appeal stage to aggressively pursue payments on claims. If the claim cannot be approved due to lack of coverage, Account Reps will contact the patient to obtain a method of payment or schedule installment payments. These accounts are then audited monthly to ensure patients are paying the amount arranged. All attorney and bill requests can be managed by your Account Representative.

Cash Receipts Department

Our cash receipts team files check stubs, bank receipts, and batches on a daily basis. This allows them to prepare daily cash journals according to each department’s guidelines and prepare the appropriate deposits. After payments are posted, a deposit slip and cash receipts journal are created and reviewed for accuracy. All payments are made payable to our clients and sent to the address of their choosing. Most clients wish to have their payments automatically deposited, via Automated Clearing House, in the bank of their choice, but some have deposits mailed directly. Our cash receipts team is happy to comply with whatever system the client desires.

Questions about the Job Opportunities at Andres Medical Billing?

Call us today at 1-847-818-7879 or send us an email